I was half way through sergeant then now I'm a trooper?! I not in any division either

Description

I need help
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Materials

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Did you AFK farm? did you RK? Did you break any rules?

No. I always follow all rules.

You did not explain anything in your report, you just said “I need help”, could you elaborate further?

I was a sergeant, not in any division. I randomly with no kick, ban, warning was one day joined the game as a trooper. I have no clue why.